Treviso

COLLECTION MODELS (ALL MODELS ON THE WEBSITE)

• FULL PAYMENT FOR COLLECTION IN-STOCK MODELS ON THE WEBSITE VIA APPLE PAY OR PAYMENT CARD (ADD TO CART - PROVIDE SHIPPING ADDRESS - PAY) OR
• 35% PREPAYMENT VIA INVOICE AND THE REST UPON RECEIPT OF THE GOODS (ADD TO CART - PROVIDE SHIPPING ADDRESS - RECEIVE INVOICE - PAY). THE REST IS PAID UPON RECEIPT OF THE GOODS

CUSTOM MODELS

STEP 1. SELECTION OF FABRIC TYPE AND COLOR, AS WELL AS WOOD COLOR WITH YOU USING THE "ASK A QUESTION" FORM, CHAT, OR EMAIL INFO@DISTINCTAURACOLLECTION.COM
STEP 2. WE SEND AN INVOICE FOR A 35% PREPAYMENT BY BANK TRANSFER OR PAYMENT CARD OR APPLE PAY (VIA A LINK IN THE STRIPE PAYMENT SYSTEM). THE REST IS PAID UPON RECEIPT OF THE GOODS

● In-stock items are delivered in about 3-12 days depending on a state (our products are shipped from a professional warehouse in New Jersey)

● The out-of-stock items are delivered in 10-12 weeks

● The custom orders may take 10 weeks or longer depending on the order

We deliver in the following states of the United States of America: New York, New Jersey and Florida State area. These are the rates which apply:

• FREE white gloves delivery for the orders worth $1,500 and more in Florida
• $199 flat fee for white gloves delivery for the orders less than $1,500 in Florida
• $199 flat fee for white gloves delivery for the orders in NY, NJ
  

Please contact us to calculate delivery to other locations. 

White-Glove Transportation The majority of furniture and certain non-furniture items that are eligible for white glove delivery are delivered inside your house, where our personnel will unpack, examine, and assemble each item before arranging it in the space of your choosing. Please be aware that there may be further limitations and that we are not able to unpack, assemble, or install wall-mounted or lighting goods. We will remove all packaging materials for your convenience.

Before our delivery specialists depart from your home, we kindly ask that you inspect your item or items.

See more details in the DELIVERY POLICY

The DisctinctAura Collection takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery and any damage claim should be reflected in the bill of lading. Any claim shall be made within 36 hours of receipt of merchandise.

Items that are not damaged are subject to original shipping cost to ship to customer and $199 fee to return the product to our warehouse. 

Notification of return must be made no later than 36 hours after receipt of merchandise and must be approved before processing. See more in the RETURN POLICY

● Professional upholstery cleaning recommended

● Each item is subject to a 2-year warranty

● Each model is available in multiple finishes

● The handcrafted and hand-finished nature of our wood products means each piece is unique ensuring no two items are exactly alike