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DELIVERY POLICY

We deliver in the following states of the United States of America: New York, New Jersey and Florida State area. These are the rates which apply:

  • FREE white gloves delivery for the orders worth $1,000 and more
  • $199 flat fee for white gloves delivery for the orders worth $999 or less

Please contact us to calculate delivery to other locations. Chairs are delivered in boxes of 2 pieces. When ordering an odd quantity, one chair will be delivered without a box.

We offer two delivery options

● White-Glove Transportation. The majority of furniture and certain non-furniture items that are eligible for white glove delivery are delivered inside your house, where our personnel will unpack, examine, and assemble each item before arranging it in the space of your choosing. Please be aware that there may be further limitations and that we are not able to unpack, assemble, or install wall-mounted or lighting goods. We will remove all packaging materials for your convenience. Before our delivery specialists depart from your home, we kindly ask that you inspect your item or items.
● Curbside Delivery. Your item(s) will be delivered to the curb at the end of your driveway with curbside delivery service. The setup, assembly, and removal of packaging materials are not included in this service. Please be aware that we won't be able to finish the delivery if you live down a driveway or road that the delivery truck cannot reach without damaging it.

At the time of delivery, buyers are responsible for the following delivery conditions: The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver’s paperwork any damage to the box before they inspect the product and accept the shipment.

If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt, etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.

Once customer notes the condition of the box(s), they should inspect the product. If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of the damage witnessed.

The customer must then call Nash Furnishings, Inc. customer service 917-818-6676  within 36 hours to make us aware of the situation. If a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check. In the rare cases of damage, claims must be reported at the point of the delivery, otherwise, customers are responsible for freight exchange charges. Be sure to check boxes for hardware before discarding. Deliveries to the second floor and higher (walk-up, not elevated) may incur additional charges.